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ENJOY THE GAME. STAY IN CONTROL

We're committed to player protection and encourage everyone to set limits,
take breaks, and play responsibly.

Find Out More

What is Responsible Gaming?

Gaming should ALWAYS be about fun and entertainment. At CrazyWin Go, we want you to enjoy every moment of play without it affecting your personal life, finances, or mental health. 🛡️

Healthy Gaming Habits đź’ˇ

  • 01

    🎯 Setting personal limits — on time, money, and frequency

  • 02

    🧠 Understanding that games are based on chance

  • 03

    ⏸️ Knowing when to take a break

  • 04

    🛡️ Making use of support resources when needed

“Play smart, know your limits, and enjoy the game for what it is.”

Responsible Gaming

Take Control

“You are your own best safety net.”

How to Set Your Own Limits When Playing

1
Set a Limit

Set a Limit

Before You Log In:

  • Set a specific amount (e.g. PHP 1000 per session).
  • Never chase losses. Once your limit is reached, log out.
2
Decide Your Budget

Decide Your Budget

Set up a “Gaming Wallet” with a fixed amount:

  • Transfer only your play budget to a secondary e-wallet (like Maya or GCash sub-wallet).
  • Once it's gone, it’s over for the day.
3
Use a Timer

Use a Timer

When playing:

  • Set your phone alarm for 30–60 minutes.
  • Treat breaks as non-negotiable. Walk around, drink water, clear your head.
4
Schedule “Game Days”

Schedule “Game Days”

Play only on your designated “Game Days”:

  • For example: “I’ll only play Saturdays and Wednesdays.”
  • Stick to these self-set schedules.
5
Keep A Record

Keep A Record

Track Your Wins and Losses:

  • Use a simple Notes app or spreadsheet.
  • Awareness = control. You’ll start seeing patterns in your behavior.
6
Know When to Stop

Know When to Stop

Help is available:

  • Call PAGCOR’s Hotline (02)8522-0299 local 5021
  • Apply for Self-Exclusion. Message us or email PAGCOR at [email protected]

Betting 101 : A Simple Guide for Beginners

Play smart. Have fun. Stay in control.

Guide 01

Online Slots – What You Should Know

What are slots?

Online slots are digital games where you spin reels to try and match symbols. Every spin is random — there’s no trick or pattern.

Tips for Playing Slots:

  • Set a budget before playing
  • Try the free version first
  • Avoid fast, repeated spins
  • Know when to stop
Slots Guide
Guide 02

e-Bingo – What You Should Know

What is e-Bingo?

It’s like classic bingo but played on a screen. Numbers are drawn automatically, and you win if your card completes a pattern.

Tips for Playing e-Bingo:

  • Limit how many cards you play
  • Stick to your budget
  • Play when you’re relaxed
  • Don’t chase jackpots
e-Bingo Guide

Quick Self-Check

Before or after a session, ask yourself:

  • Have I spent more than I planned?
  • Am I still enjoying the game?
  • Did I take any breaks?

If any answer makes you pause — take a step back.

Remember:

  • Gambling should be fun, not stressful
  • Always play within your means
  • It’s okay to take breaks — or stop completely if needed

Support & Helplines

We’re here to listen. Reach out anytime for guidance and support.

CrazyWin

CrazyWin Go Support

From site questions to account support, our team is ready to assist you 24/7.

Live Chat Support

  • • Click the chat icon at the bottom right
  • • Available 24/7 with trained specialists
  • • Instant help for transactions & account control
PAGCOR
21 Plus

PAGCOR Helpline

Official support from the Philippine Amusement and Gaming Corporation for gambling-related concerns.

Email Us

[email protected]

Call Us

8522-0299 local 5021

* Available Mondays to Fridays, 8:00 AM to 5:00 PM

Bridges of Hope

Counseling & Rehabilitation Centers

Professional help is available and confidential. There’s no shame in asking for help. These licensed facilities in the Philippines specialize in behavioral addiction, including problem gambling.

🏥 Bridges of Hope (Manila, Cebu, Davao)

📞 0917-842-8312bridgesofhope.com.ph ↗Treats gambling, substance use, and emotional trauma
Hopeline

Emotional Support Hotlines (24/7)

You’re not alone — help is just one call away. Whether you’re feeling anxious, overwhelmed, or stuck in a loop, these emotional support lines are available day and night.

❤️ Hopeline Philippines (Free and open 24/7)

📞 0917-558-HOPE (4673)Trained counselors who can help you talk through any distress — gambling-related or otherwise📧 or, Visit:gamblersanonymous.ph ↗(community-led, Philippine-based support group)

Self-Exclusion Assistance

Take a break, protect your future. If you feel that gambling is getting too difficult to control, you can voluntarily block your access to gaming platforms licensed by PAGCOR — including crazywinGO.

🧾 How Self-Exclusion Works:

  • You choose the time period: 6 months - 5yrs
  • Your account will be locked, and marketing emails/texts will stop.
  • You’ll be unable to access any PAGCOR eGames, casinos, or iGaming platforms during this time.

đź“ť How to Enroll:

  • Self-Exclusion Link ↗
  • Visit the nearest PAGCOR office with 1 valid ID
  • Or, contact our chat support and we’ll help walk you through it.

Frequently Asked Questions

Find answers to common questions about our responsible gaming features.

How old must I be to play?

You must be at least 21 years old, per PAGCOR law. IDs are required for verification.

Is online gambling legal in the Philippines?

Yes, but only on PAGCOR-licensed platforms like CrazyWin.

Can I control my spending if the site has no built-in tools?

Yes! Check our article: How to Set Your Own Limits While Playing

Is e-Bingo easier to win than slots?

Both are games of chance results are random. Never expect to win consistently. Keep it fun by playing only with what you’re willing to spend.

Can I take a break or self-exclude?

Yes, you may request support via our help desk or join PAGCOR’s national self-exclusion program.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team. We're here to help! 💬

Our Commitment to Fair & Safe Gaming

At crazywinGO, we care about your safety just as much as your enjoyment.

Self-Exclusion Option

If you ever feel like you need a break, you can join PAGCOR’s Self-Exclusion Program.

  • Choose how long to pause: 6 months, 1 year, or 5 years
  • You won’t be able to access any PAGCOR-licensed platforms, including crazywinGO
  • You’ll also stop receiving game promos and offers

👉 Learn more or sign up here:

https://www.pagcor.ph/responsible-gaming/self-exclusion.php ↗

Or ask our support team to help.

PAGCOR
21 Plus

Licensed by PAGCOR

We are proud to be officially licensed by PAGCOR (Philippine Amusement and Gaming Corporation), which means:

  • We follow all legal rules for online gaming in the Philippines.
  • Our games are tested for fairness.
  • Your data and money are safe with us.

You can check our PAGCOR license details at the bottom of our site.

Reminders & Disclaimers

  • You must be 21 or older to register and play
  • Gaming involves risk — never play with money you can't afford to lose
  • Play for fun, not as a way to make money
  • Always read and follow our full Terms & Conditions

Fair Games & Secure Accounts

We use random number generators (RNG) to make sure all games — including slots and e-Bingo — are completely fair. We also protect your account with:

  • Encrypted transactions
  • Fraud monitoring
  • Secure wallet systems

You Must Be 21+

  • To play on crazywinGO, you must be 21 years old or older — this is required by law.
  • We verify your age using a valid government ID.
  • Accounts with underage players will be closed.
  • If you think someone is underage, please let us know.